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Last reviewed October 9, 2026

The CARES Assessment in Florida

By the Florida Senior Support Team

The short answer: CARES is the free assessment Florida uses to decide whether someone needs the level of care a nursing home provides. You need that decision to get Medicaid to pay for a nursing home, to join Medicaid's long-term care program for care at home or in assisted living, or to join PACE. A CARES nurse or assessor meets with the person, reviews their health and daily needs, and recommends the least restrictive setting that fits. (Source: Florida Department of Elder Affairs.)

Who Needs a CARES Assessment?

  • Medicaid nursing home coverage (the Institutional Care Program). (Source: Elder Affairs.)
  • Medicaid long-term care for help at home, in adult day care or in assisted living. Applicants must be 65 or older, or 18 or older with a disability, and be found by CARES to need nursing-home level care. (Source: Elder Affairs.) See our Medicaid long-term care guide.
  • PACE, the all-in-one program for people 55 and older. Elder Affairs decides whether PACE applicants meet the nursing-home level of care. See PACE in Florida.

Under state law, CARES assigns the level of care used to make sure only people whose conditions require long-term care are enrolled in Medicaid's long-term care program. (Source: Florida Statute 409.985.)

How CARES Fits With the Waitlist

  1. Phone screening by the Aging and Disability Resource Center. For Medicaid long-term care at home or in assisted living, you first call the Elder Helpline at 1-800-963-5337. The screening takes about 45 minutes to an hour and gives you a priority score for the waitlist. (Source: AHCA.)
  2. Release from the waitlist, based on priority and available space, not time waiting.
  3. CARES assessment. A CARES nurse or assessor does a face-to-face assessment to decide medical eligibility. Elder Affairs uses its 701B Comprehensive Assessment for people being referred to care in the community; the waitlist screening uses a shorter phone form, the 701S. (Source: Elder Affairs 701B instructions.)
  4. Financial eligibility is decided separately by the Department of Children and Families.

People entering a Medicaid nursing home go through CARES without the community waitlist. They may also need a separate federal screening, called PASRR, that checks for serious mental illness or intellectual disability. (Source: AHCA.)

Preparing for the Assessment

  • Have a list of diagnoses, medicines and doctors, and any recent hospital discharge papers.
  • Ask a family member or caregiver who knows the person's daily needs to be there.
  • Describe a typical bad day honestly: help needed with bathing, dressing, eating, using the toilet, moving around, medicines and memory.
  • Mention falls, wandering, hospital stays and changes since the last screening.

CARES Field Offices

Florida has 17 CARES field offices. (Source: Elder Affairs CARES directory.) Each county page also shows its office.

OfficePhoneCounties
Pensacola (Area 1)(850) 595-0505Escambia, Santa Rosa, Okaloosa, Walton
Panama City (Area 2A)(850) 747-5840Holmes, Washington, Bay, Jackson, Calhoun, Gulf
Tallahassee (Area 2B)(850) 414-9803Gadsden, Liberty, Franklin, Leon, Wakulla, Jefferson, Madison, Taylor
Alachua (Area 3A)(386) 418-6430Hamilton, Suwannee, Lafayette, Dixie, Columbia, Gilchrist, Levy, Union, Bradford, Alachua, Putnam
Ocala (Area 3B)(352) 620-3457Marion, Citrus, Hernando, Sumter, Lake
Jacksonville (Area 4A)(904) 391-3920Baker, Nassau, Duval, Clay, St. Johns
Daytona Beach (Area 4B)(386) 238-4946Flagler, Volusia
Largo (Area 5)(727) 588-6882Pasco, Pinellas
Tampa (Area 6A)(813) 631-5300Hillsborough, Manatee
Lakeland (Area 6B)(863) 680-5584Polk, Hardee, Highlands
Orlando (Area 7A)(407) 540-3865Seminole, Orange
Cocoa (Area 7B)(321) 690-6445Osceola, Brevard
Fort Myers (Area 8)(239) 338-2571Sarasota, DeSoto, Charlotte, Lee, Glades, Hendry, Collier
West Palm Beach (Area 9A)(561) 840-3150Palm Beach
Fort Pierce (Area 9B)(772) 460-3692Okeechobee, Indian River, St. Lucie, Martin
Tamarac (Area 10)(954) 597-2240Broward
Miami (Area 11)(305) 270-6535Monroe, Miami-Dade

For questions about where you are in the process, start with your Area Agency on Aging or the Elder Helpline. If you disagree with a decision, ask how to request a fair hearing; your notice explains your appeal rights. For help choosing a plan after approval, see Florida Medicaid managed care.

Questions About CARES

What is CARES in Florida?

CARES (Comprehensive Assessment and Review for Long-Term Care Services) is a Department of Elder Affairs program, run with the Agency for Health Care Administration, that decides whether a person medically needs nursing-home level care. That decision is required for Medicaid nursing home coverage, Medicaid's long-term care program and PACE.

Does a CARES assessment cost anything?

No. Elder Affairs says assessments are completed at no cost to applicants.

Is the CARES assessment the same as the waitlist screening?

No. For Medicaid's long-term care program, the first step is a phone screening by your Aging and Disability Resource Center that sets your place on the waitlist. When you are released from the waitlist, a CARES nurse or assessor does a face-to-face assessment to decide whether you meet the medical level of care. The Department of Children and Families separately decides financial eligibility.

Who does the CARES assessment?

A CARES registered nurse or assessor, working from one of 17 CARES field offices around the state. Physicians and supervisors review the results.