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TransportationCommunity Transportation Coordinator (CTC)✓ Verified
Lakeland, Polk County
Last verified: Thursday, October 29, 2026
Citrus Connection — Handy Bus / PT Connect ADA Paratransit (Polk Transit CTC)
About This Organization

Citrus Connection (operated by the Lakeland Area Mass Transit District / Polk Transit Authority from George Jenkins Boulevard in Lakeland) is the official Florida Commission for the Transportation Disadvantaged (CTD) Community Transportation Coordinator (CTC) for Polk County. Through its Handy Bus / PT Connect paratransit fleet, Citrus Connection provides door-to-door, wheelchair-accessible van transportation across Lakeland, Winter Haven, Bartow, Haines City, Auburndale, and Lake Wales for seniors and individuals with disabilities.

Official Verification Sources: Citrus Connection — Handy Bus / PT Connect ADA Paratransit (Polk Transit CTC) Official Website; Florida Health Finder / State Regulatory Registry

Verified State & Regulatory Credentials
Florida CTD / Public Transit Designation: TD-POLK-CITRUSStatus: Active / Verified

Issuer: Florida Commission for the Transportation Disadvantaged (CTD)

Notes: Official Community Transportation Coordinator (CTC) and ADA paratransit operator for Polk County (Lakeland Area Mass Transit District).

Services Offered
Door-to-Door ADA Complementary Paratransit (Handy Bus / PT Connect)
Transportation Disadvantaged (TD) Subsidized Senior Medical & Grocery Rides
Wheelchair Lift & Scooter Securement Vans
Subscription Standing Rides for Dialysis & Adult Day Care
Countywide Rural & Urban Senior Mobility Coordination
Frequently Asked Questions

Factual details and direct answers about Citrus Connection — Handy Bus / PT Connect ADA Paratransit (Polk Transit CTC)'s services, licensing, and credentials.

How do Polk County seniors book a door-to-door paratransit ride with Citrus Connection?

Certified ADA and Transportation Disadvantaged riders call 855-POLK-BUS (855-765-5287) or (863) 937-4430 to schedule door-to-door rides or request an eligibility application.

Does Citrus Connection serve Winter Haven, Bartow, and Haines City as well as Lakeland?

Yes, Citrus Connection serves as the unified public transit and paratransit operator for all of Polk County.

Helpful Florida Senior Guides & Resources

Expert guidance, benefit eligibility rules, and state protections for older Florida residents and family caregivers.

Contact Information
Address
1212 George Jenkins Blvd
Hours
Mon-Fri 8:00 AM - 5:00 PM (24/7 Clinical / On-Call Support Where Applicable)
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Disclaimer: This directory listing is for informational purposes only. Florida Senior Support does not endorse or guarantee the quality of services. Please verify information and services directly with the organization.