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Assisted LivingAssisted Living & Memory Care✓ Verified
Macclenny, Baker County
Last verified: Thursday, October 22, 2026
ElderSource (Area Agency on Aging for Northeast Florida — DOEA PSA 4 ADRC), Florida CARES Area 4A & First Coast LTC Ombudsman — Baker Network
About This Organization

Serving as the official statutory gateway to state-subsidized assisted living, memory care, in-home care, and skilled nursing home Medicaid benefits for Baker County residents, ElderSource (Northeast Florida Area Agency on Aging, Inc., Florida Sunbiz Doc# 731535, CMS NPI #1902257785, DOEA Planning and Service Area 4 Aging and Disability Resource Center) coordinates directly with local Macclenny Lead Agency Baker County Council on Aging (101 E Macclenny Ave, Macclenny, FL 32063) and two mandatory state regulatory authorities: (1) the DOEA Bureau of Elder Rights / Florida CARES (Comprehensive Assessment and Review for Long-Term Care Services) Area 4A Unit (4161 Carmichael Ave, Ste 101, Jacksonville, FL 32207, (904) 391-3920), which performs the clinical Level-of-Care (LOC) nursing assessments required for admission to Macclenny Nursing and Rehab Center, W. Frank Wells Nursing Home, or The Clair Winston House under the Florida Medicaid SMMC Long-Term Care Waiver; and (2) the Florida Long-Term Care Ombudsman Program — First Coast District Council (4161 Carmichael Ave, Ste 141, Jacksonville, FL 32207, (904) 391-3942 / Toll-Free 1-888-831-0404), which conducts unannounced resident-rights inspections of every licensed nursing home and ALF in Baker County (acceptsMedicaid: true).

Official Verification Sources: ElderSource — Area Agency on Aging for Northeast Florida (DOEA PSA 4); Florida DOEA — CARES (Comprehensive Assessment and Review for Long-Term Care Services); Florida Long-Term Care Ombudsman Program — First Coast Council

Verified State & Regulatory Credentials
Statutory DOEA PSA 4 Aging & Disability Resource Center (ADRC) & Florida CARES Area 4A Unit: DOEA PSA 4 ADRC (Sunbiz Doc# 731535 | NPI #1902257785) | Florida CARES Area 4A ((904) 391-3920)Status: Active Statutory Medicaid LTC Intake & Level-of-Care Authority (acceptsMedicaid: true)

Issuer: Florida Department of Elder Affairs (DOEA) / Florida AHCA

Notes: Verified ElderSource (Northeast Florida Area Agency on Aging, Inc., Sunbiz #731535, NPI #1902257785, 1-888-242-4464) and DOEA Florida CARES Area 4A (4161 Carmichael Ave, Ste 101, Jacksonville, FL 32207, (904) 391-3920) serving as the official single point of entry for SMMC Long-Term Care Medicaid and mandatory CARES Level-of-Care assessments in Baker County (acceptsMedicaid: true).

Statutory Resident Advocacy — Florida Long-Term Care Ombudsman (First Coast Council): F.S. Chapter 400 Part I (First Coast District Office: (904) 391-3942 / 1-888-831-0404)Status: Active Statutory Long-Term Care Resident Rights & Inspection Authority

Issuer: Florida Department of Elder Affairs — Office of State Long-Term Care Ombudsman

Notes: The First Coast District Long-Term Care Ombudsman Council (4161 Carmichael Ave, Ste 141, Jacksonville, FL 32207, (904) 391-3942) investigates complaints and protects residents in Baker County's licensed ALFs and skilled nursing facilities.

Services Offered
Florida SMMC Long-Term Care Medicaid Waiver Screening (701S) & Waitlist Priority Intake
Mandatory Florida CARES Area 4A Level-of-Care (LOC) Nursing Home & ALF Medical Assessments
Older Americans Act Title III-E Family Caregiver Support & Respite Care Grants
First Coast District Long-Term Care Ombudsman ALF & Nursing Home Resident Advocacy
Adult Protective Services (APS) Crisis Placement & Emergency Home Energy Assistance (EHEAP)
Toll-Free ElderSource Helpline (1-888-242-4464) Serving Macclenny, Glen St. Mary, Sanderson & Olustee
Frequently Asked Questions

Factual details and direct answers about ElderSource (Area Agency on Aging for Northeast Florida — DOEA PSA 4 ADRC), Florida CARES Area 4A & First Coast LTC Ombudsman — Baker Network's services, licensing, and credentials.

How does a Baker County senior get on the Florida Medicaid Long-Term Care Waiver waitlist or receive a CARES assessment?

Baker County seniors or their caregivers must call the ElderSource (PSA 4) Elder Helpline at 1-888-242-4464 (or (904) 391-6699) to complete a telephone 701S screening. Once prioritized, the DOEA Florida CARES Area 4A nurse team ((904) 391-3920) completes the medical Level-of-Care certification required for Medicaid-funded care at Macclenny Nursing and Rehab Center, W. Frank Wells Nursing Home, The Clair Winston House, or in-home (acceptsMedicaid: true).

Who investigates quality-of-care or improper discharge complaints at a Macclenny nursing home or assisted living facility?

The Florida Long-Term Care Ombudsman Program — First Coast District Council ((904) 391-3942 or toll-free 1-888-831-0404) investigates complaints confidentially and free of charge on behalf of residents in any Baker County skilled nursing facility or assisted living facility.

Contact Information
Address
101 E Macclenny Ave, Macclenny, FL 32063 (PSA 4 ADRC HQ: 10688 Old St. Augustine Rd, Jacksonville, FL 32257)
Hours
Mon-Fri 8:00am-5:00pm (Direct ADRC Line: (904) 391-6699)
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Disclaimer: This directory listing is for informational purposes only. Florida Senior Support does not endorse or guarantee the quality of services. Please verify information and services directly with the organization.