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Geriatric Care ManagementPrivate Care Navigators & Patient Advocates✓ Verified
Bartow, Polk County
Last verified: Thursday, October 29, 2026
Senior Connection Center, Inc. — Polk County Elder Helpline & ADRC (PSA 6)
About This Organization

The Senior Connection Center, Inc. is the official state-designated Area Agency on Aging and Aging and Disability Resource Center (ADRC) for West Central Florida's Planning and Service Area 6 (PSA 6), serving Polk County seniors across Lakeland, Winter Haven, Bartow, Haines City, and Lake Wales. It operates the mandatory intake portal for the Florida Medicaid SMMC Long-Term Care waiver (1-800-963-5337), free SHINE Medicare counseling, and elder abuse prevention programs.

Official Verification Sources: Senior Connection Center, Inc. — Polk County Elder Helpline & ADRC (PSA 6) Official Website; Florida Health Finder / State Regulatory Registry

Verified State & Regulatory Credentials
Florida DOEA / Care Management Credential: PSA-06-POLKStatus: Active / Verified

Issuer: Florida Department of Elder Affairs (DOEA)

Notes: Official Area Agency on Aging and Aging and Disability Resource Center (ADRC) for PSA 6 covering Polk, Hillsborough, Manatee, Highlands, and Hardee counties.

Services Offered
Mandatory Florida Medicaid SMMC Long-Term Care Screening & Waitlist Intake
Free SHINE Unbiased Medicare Part D, Advantage & Medigap Counseling
Information & Referral to Local Polk County Senior Resources
CCE, HCE & ADI Respite Program Waitlist Screening
Evidence-Based Falls Prevention & Chronic Disease Self-Management Classes
Frequently Asked Questions

Factual details and direct answers about Senior Connection Center, Inc. — Polk County Elder Helpline & ADRC (PSA 6)'s services, licensing, and credentials.

What is the phone number to apply for Medicaid Long-Term Care in Polk County?

Polk County seniors and caregivers call the Senior Connection Center (PSA 6) Elder Helpline at 1-800-963-5337 to complete the mandatory telephone intake screening.

Can Polk County seniors get free help comparing Medicare Advantage and Part D plans?

Yes, SHINE counselors trained by the Florida Department of Elder Affairs provide free, unbiased one-on-one Medicare counseling across Lakeland, Winter Haven, and Bartow.

Helpful Florida Senior Guides & Resources

Expert guidance, benefit eligibility rules, and state protections for older Florida residents and family caregivers.

Contact Information
Address
1290 Golfview Ave
Hours
Mon-Fri 8:00 AM - 5:00 PM (24/7 Clinical / On-Call Support Where Applicable)
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Disclaimer: This directory listing is for informational purposes only. Florida Senior Support does not endorse or guarantee the quality of services. Please verify information and services directly with the organization.