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Assisted LivingAssisted Living & Memory Care✓ Verified
Monticello, Jefferson County
Last verified: Sunday, October 25, 2026
Advantage Aging Solutions (DOEA PSA 2 ADRC — #743340), DOEA Florida CARES Area 2B & Panhandle/Big Bend Long-Term Care Ombudsman Council (Jefferson County Governance Hub)
About This Organization

Advantage Aging Solutions (Area Agency on Aging for North Florida, Inc., Florida Sunbiz 501(c)(3) Document #743340, EIN 59-1844633, CMS NPI #1235703224, located just 19 miles west of Monticello on US-90 West at 2414 Mahan Drive, Tallahassee, FL 32308, (850) 488-0055 / Toll-Free Elder Helpline 1-800-963-5337 / 1-866-467-4624) is the official Florida Department of Elder Affairs (DOEA) Planning and Service Area 2 (PSA 2) Aging and Disability Resource Center (ADRC) governing Jefferson County. Working alongside DOEA Florida CARES Area 2B (4040 Esplanade Way, Tallahassee, FL 32399, (850) 414-9803) and the Florida Long-Term Care Ombudsman Program — Panhandle/Big Bend Council (4040 Esplanade Way, Tallahassee, FL 32399, (850) 921-4703 / Toll-Free 1-888-831-0404), this statutory triad controls all Jefferson County screening and waitlist prioritization (701S/701B) for the Florida Statewide Medicaid Managed Care Long-Term Care (SMMC LTC) Waiver, mandatory nursing home Level of Care (LOC) and PASRR certifications for Brynwood Health and Rehabilitation Center (#105514) and Cross Landings Health and Rehabilitation Center (#105832), SMMC LTC Region 2 / Region A managed care plan enrollment (Sunshine Health, Humana Medical Plan / Humana Healthy Horizons, and Simply Healthcare Plans), and confidential resident rights investigations (acceptsMedicaid: true).

Official Verification Sources: Advantage Aging Solutions — DOEA PSA 2 Aging and Disability Resource Center (2414 Mahan Dr, Tallahassee); Florida Department of Elder Affairs — CARES Assessment & Long-Term Care Services; Florida Long-Term Care Ombudsman Program — Panhandle/Big Bend Council (1-888-831-0404)

Verified State & Regulatory Credentials
Designated DOEA PSA 2 Aging and Disability Resource Center (ADRC) & SMMC LTC Waitlist Authority: Advantage Aging Solutions (Area Agency on Aging for North Florida, Inc.) — Sunbiz 501(c)(3) Doc# 743340 | EIN 59-1844633 | CMS NPI #1235703224 (2414 Mahan Dr, Tallahassee, FL 32308)Status: Active Statutory DOEA PSA 2 ADRC Governing Jefferson County (1-800-963-5337 / (850) 488-0055 — acceptsMedicaid: true)

Issuer: Florida Department of Elder Affairs (DOEA) & Florida Agency for Health Care Administration (AHCA)

Notes: Verified 2026-10-26: Headquartered 19 miles west of Monticello on US-90 W at 2414 Mahan Dr, Tallahassee, FL 32308, managing SMMC LTC Waiver prioritization and OAA/CCE/ADI/HCE funding for Jefferson County.

DOEA Florida CARES Area 2B Nursing Home LOC Authority & Panhandle/Big Bend LTC Ombudsman Council: DOEA Florida CARES Area 2B ((850) 414-9803) | Florida LTC Ombudsman Panhandle/Big Bend Council ((850) 921-4703 / 1-888-831-0404) | SMMC LTC Region 2 Plans (Sunshine Health, Humana, Simply Healthcare)Status: Active State Clinical Level-of-Care Assessment Unit & Statutory Resident Rights Ombudsman (F.S. Ch. 400, Part I)

Issuer: Florida Department of Elder Affairs (DOEA) & U.S. Administration for Community Living (ACL)

Notes: DOEA CARES Area 2B conducts mandatory nursing facility Level of Care (LOC) evaluations for Brynwood (#105514), Cross Landings (#105832), and SMMC LTC Waiver applicants, while the Panhandle/Big Bend Ombudsman Council investigates resident rights complaints.

Services Offered
Single-Point-of-Entry Elder Helpline (1-800-963-5337 / 1-866-467-4624) & SMMC Medicaid Long-Term Care (LTC) Waiver 701S/701B Screening
Mandatory DOEA Florida CARES Area 2B Nursing Home Level of Care (LOC) & PASRR Evaluations ((850) 414-9803)
SMMC LTC Region 2 / Region A Managed Care Plan Coordination (Sunshine Health, Humana Medical Plan & Simply Healthcare Plans)
Florida Long-Term Care Ombudsman Resident Advocacy & Unannounced Inspections for Monticello's 2 SNFs (1-888-831-0404 / (850) 921-4703)
National Family Caregiver Support Program (OAA Title III-E) Respite & Supplemental Grants
Statutory Oversight of Jefferson County Senior Citizens Center (1155 N Jefferson St, Monticello) Lead Agency Programs (acceptsMedicaid: true)
Frequently Asked Questions

Factual details and direct answers about Advantage Aging Solutions (DOEA PSA 2 ADRC — #743340), DOEA Florida CARES Area 2B & Panhandle/Big Bend Long-Term Care Ombudsman Council (Jefferson County Governance Hub)'s services, licensing, and credentials.

What are the exact steps to enroll a Jefferson County senior in the Florida Medicaid Long-Term Care (SMMC LTC) program?

First, call the Advantage Aging Solutions Elder Helpline at 1-800-963-5337 (or the Jefferson Senior Citizens Center at (850) 342-0242) to complete a DOEA 701S/701B telephone screening and receive a priority score on the SMMC LTC waitlist. Second, when a slot opens—or immediately upon admission to Brynwood (#105514) or Cross Landings (#105832) nursing home—DOEA Florida CARES Area 2B ((850) 414-9803) performs the clinical nursing home Level of Care (LOC) certification while DCF ACCESS Florida verifies financial Medicaid eligibility.

Who investigates resident care complaints or improper discharge notices at Monticello's two nursing homes?

The Florida Long-Term Care Ombudsman Program (Panhandle / Big Bend District Council at (850) 921-4703 or toll-free 1-888-831-0404) provides free, confidential, statutory resident advocacy and unannounced inspections for every resident at Brynwood Health and Rehabilitation Center (#105514), Cross Landings Health and Rehabilitation Center (#105832), and regional border ALFs.

Contact Information
Address
2414 Mahan Dr, Tallahassee, FL 32308 (DOEA CARES Area 2B & LTC Ombudsman District Office: 4040 Esplanade Way, Tallahassee, FL 32399)
Hours
Mon-Fri 8:00am-5:00pm (PSA 2 Elder Helpline: 1-800-963-5337 / 1-866-467-4624 | DOEA CARES Area 2B: (850) 414-9803 | Panhandle/Big Bend LTC Ombudsman: (850) 921-4703 / 1-888-831-0404)
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Disclaimer: This directory listing is for informational purposes only. Florida Senior Support does not endorse or guarantee the quality of services. Please verify information and services directly with the organization.